Each year, customers across the region are given an opportunity to tell us what they think about the services we provide, and outline their expectations and priorities for the future.

In 2023, this took place with people completing an online or phone survey, popping into see us during our community roadshow, and being part of our Regional Advisory Forum.

This feedback was used to develop our 2024-2028 Corporate Plan and our five-year engagement plan. It also helped to influence key capital projects such as the Quality Water for Wannon Program which will improve the taste of water in Portland, Port Fairy and Heywood.

Each year, we hear from thousands of customers across our region.

We closely monitor feedback so we can:

• Seek ways to improve our services.
• Inform key business decisions.
• Look at trends so we can adapt to your needs.

Your feedback is regularly considered by our Board, helping with annual and long-term planning.