Each year we engage with our customers and community to find out what’s important to them about our services and expectations for the future.

Customers also completed online and phone surveys, spoke directly to our customer service team, participated in focus groups and visited us at project specific pop-ups.

This feedback will be used to develop our 2025-2029 Corporate Plan and influence key capital projects such as the Quality Water for Wannon program and Effluent Management Strategy.

We use your feedback to help improve our services, inform key business decisions and look at trends so we can better support the needs of our customers and community.

Each year, we hear from thousands of customers across our region.

We closely monitor feedback so we can:

• Seek ways to improve our services.
• Inform key business decisions.
• Look at trends so we can adapt to your needs.

We also look at the feedback received from each town individually. That way we can tailor an approach that best meets each town's particular needs, such as providing tailored education that might focus on topics such as our bills and supports or how we're planning for water sustainability into the future.