Listening to our community
From the South Australian border to the Otways. From the Grampians to the coast. Our services take care of more than 30 communities, including residents, farmers, businesses and industries. It’s our responsibility to supply you with fresh water, from source to tap, and manage sewage to protect your health and wellbeing.
To ensure we're listening to your needs, we head out across our region each year. This gives you an opportunity to chat about our services in person and provide feedback.
Can't make it to one of our events? Don't worry, you can still provide us with your feedback by taking our short survey (click the button below).
On the road again...
Where are we going?
Click the markers on the map below to see where we are heading this year.
Need a larger view? You can expand the map by selecting the arrow icon in the top right corner.
Where have we been?
Click the markers on the map below to see where we've been in 2023 and 2024.
Need a larger view? You can expand the map by selecting the arrow icon in the top right corner.
What have we heard?
Every year we engage with our customers and community to find out what’s important to them about our services and expectations for the future.
Customers let us know what they think via online and phone surveys, chatting to our customer service team, participating in focus groups or visiting us at project specific pop-ups.
Click the button below to find out what we've learnt from the feedback we've received so far.
Concerned about water use in our region?
Them complete our short survey to share your thoughts.
