Wannon Water’s Engage & Explore
From August to November, we're be asking our customers to tell us how we're performing. You can leave a little - or a lot of - feedback, depending how much time you have.
Or, come see us at one of our community events across the region and share your thoughts in person. Find out where we'll be heading by clicking the button below.
If you need help, or would like to provide your feedback over the phone, then contact us on 1300 926 666.
Wannon Water respectfully acknowledges the Gunditjmara Peoples, the Eastern Maar Peoples, the Wotjobaluk, Jaadwa, Jadawadjali, Wergaia and Jupagalk Nations, and the Wadawurrung Peoples as the Traditional Owners and Custodians of the land and water on which we rely and operate. We pay our deepest respects to their Elders - past and present.
This site is owned and operated by Wannon Water using software licensed from Social Pinpoint. For details on how Wannon Water collects and protects your personal information, refer to our Privacy Charter below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
Wannon Water Privacy Charter
The Privacy and Data Protection Act 2014 ("the Act") has been established to provide for responsible collection and handling of personal information in the Victorian public sector.
Personal information is defined in the Act as information or an opinion that is recorded in any form about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
The Act requires Wannon Water to comply with 10 Information Privacy Principles, more commonly known as the 10 IPPs. The 10 IPPs are set out below:
IPP 1 – Collection
IPP 2 – Use and disclosure
IPP 3 – Data quality
IPP 4 – Data security
IPP 5 – Openness
IPP 6 – Access and correction
IPP 7 – Unique identifiers
IPP 8 – Anonymity
IPP 9 – Transborder data flows
IPP 10 – Sensitive information
When we are collecting personal information, we have an obligation to let customers know why we require the information (usually so we can provide water and sewerage services) and to whom the personal information will generally be made available to (usually employees and sometimes contractors).
Among other requirements, we are responsible for ensuring the personal information is stored securely and is not disclosed or used for unauthorised purposes.
Wannon Water has adopted a Privacy Charter that explains the 10 Information Privacy principles in plain English terms.
The following Terms and Conditions govern the use of Engage & Explore (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Wannon Water.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to info@wannonwater.com.au.
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
Wannon Water, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Wannon Water and its suppliers and licensors. Wannon Water owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at info@wannonwater.com.au
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